Refund & Return Policy

What is the general return policy for Empirical Exports Products?

In the unfortunate event that you are not satisfied with our products, we give you the option to inform us within 14 days of the date of receipt of the products.

Only a few points to consider to have a hassle-free experience:-

You can initiate the return process by mailing us at

Conditions for product to be eligible for return/refund:

  1. Defective product
  2. The product is not of the characteristics or features as advertised or as agreed to
  3. Unused and in its original new condition, if not defective or damaged.
  4. Products which are not damaged or broken by customers
  5. Products which are not tampered and the Serial/UPC number is intact.
  6. The product returned in its original packaging, including the box, original invoice and price tags.
  7. If the product is delivered at a date later than the delivery schedule.

If in case the courier is found ineligible for a refund:

  • We will send the product back to you.
  • You will have the option to take a refund or exchange the product, as per your request. 
  • In case you opt for a refund, for payment made by card, we will refund in the same bank account. For COD orders or any other mode, we will initiate NEFT in the registered name of the customer and the bank details provided. 

Please note that replacements are subject to the availability of particular products.

Returns/replacements are not applicable on orders delivered outside India.

What should I do if I receive a Defective item or not something I ordered?

Under such circumstances, you can inform us within 48 hours of receipt of the product. You can inform us by writing a mail to and sharing relevant pictures.

The product should be returned in original packaging along with the original box, price tags and invoice. 

As soon as we receive your items back, we inspect them to ensure everything is present and in original condition. Then we issue the complete refund or exchange with a similar or different item as you requested.

Please note that replacements are subject to the availability of particular products.

Payment made by card will be refunded to the same bank account; otherwise, an online transfer will be issued on the bank details shared by the customer.

What are the payment methods available on Empirical Exports?

Payment methods currently supported on Empirical Exports are: Credit/Debit Cards, UPI, Wallets, net banking, and Cash on Delivery.

There are zero hidden charges when you purchase from Empirical Exports. The prices stated in the final cart are precisely what you pay. Payments can be remitted through net banking, credit card, debit card, UPI (“Digital Payments”) and cash on delivery. Digital Payments are recommended to ensure faster processing of your order. Further, cash on delivery is not applicable for orders delivered outside India. Payment details are not handled by Empirical Exports, and Payment gateway partners are PCI/DSS compliant. Transactions via debit /Credit card/ Net banking – Payments will be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Queries with regard to payments can be redirected to

Are there any processing fees for replacements or returns?

The customer may be liable to pay a processing fee in case of returns or replacements under certain scenarios – including, but not limited to, requesting a change of flavour/product/variant or any requests of similar nature. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return, and the request will be processed further after the payment for the processing fee has been processed. In case of errors in the product, such as incorrect product/variant/flavour shipped to the customer, there will be no processing fee applicable on requests for returns or replacement. Returns/refunds for orders delivered outside India shall not be accepted.

I need to return an item; how do I arrange for a pickup? 

You can contact us to initiate a return. You will receive a call explaining the process once you have initiated a return.

Wherever possible, we will facilitate the pick-up of the item through our courier partners. In case the pick-up cannot be arranged by us, you can return the item through a third-party courier service, and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.

Returns/refunds may not be applicable for orders delivered outside India.

What are the modes of refund available after cancellation or return?

For payment made by:

  • Debit/Credit or any other Card- We will refund in the same bank account.
  • Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer.

In case of a refund, how many days will the money be refunded?

The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved.

In how many days will the product be delivered in the product replacement process?

The product will be replaced and delivered in 14 days after your request for product replacement is approved.

I have placed an order, but due to some reason, I need to cancel it. Can I do that?

If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to the User within 14 working days.

We will not be able to cancel orders that have already been processed; it is pertinent to note that we have the full right to decide whether an order has been processed. 


Refund & Returns Policy

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